Privacy
as a
Promise
What We Collect & Why
When you request a quote or book a service, we ask for your name, phone number, and address — nothing more than what's needed to clean your carpets.
We use cookies to understand how people use our website so we can improve the experience.
We never collect sensitive personal data like social security numbers or financial information.
1.1 Personal Information
Steam Pro Carpet Care ("Company," "we," "us," or "our") collects personally identifiable information that you voluntarily provide when requesting a quote, scheduling services, or contacting us. This includes your full name, telephone number, email address, and physical service address.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar tracking technologies, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site.
1.3 Information We Do Not Collect
We do not collect Social Security numbers, financial account information, health-related data, or any other categories of sensitive personal information as defined under the Nevada Privacy of Information Collected on the Internet from Consumers Act (NRS 603A).
How We Use Your Information
We use your contact details to schedule your cleaning appointment and send you service confirmations.
We might send you seasonal offers or maintenance reminders, but you can opt out anytime with one click.
We analyze website traffic in aggregate — we care about trends, not individuals. We analyze website traffic in aggregate — we care about trends, not individuals.
2.1 Service Delivery
Your personal information is used to schedule and deliver the cleaning services you have requested, process payments, send appointment confirmations, provide post-service follow-up, and address any service-related inquiries or concerns.
2.2 Marketing Communications
With your consent, we may send promotional communications, including seasonal offers, service reminders, and company updates. You may opt out of marketing communications at any time by following the unsubscribe link in any email, replying STOP to any text message, or contacting us directly.
2.3 Analytics & Improvement
Aggregated, non-personally identifiable data is used to analyze website usage patterns, improve our service offerings, optimize marketing efforts, and enhance user experience. Individual users are not identified in this analysis.
We Don't Sell Your Data. Ever.
Your information stays with us. We never sell, trade, or rent your personal data to third parties.
The only people who see your data are our technicians who need your address to arrive at your door.
We may share anonymized data with analytics tools, but nothing that could identify you personally.
3.1 No Sale of Data
Steam Pro Carpet Care does not sell, trade, rent, or otherwise transfer your personally identifiable information to third parties for commercial purposes. This commitment complies with the Nevada SB 220, which grants consumers the right to direct businesses not to sell their personal information
3.2 Service Providers
We may share limited personal information with trusted third-party service providers who assist in our operations (e.g., scheduling software, payment processors, email service providers). These providers are contractually bound to use your information solely for the purpose of providing services to us and to maintain appropriate safeguards.
3.3 Legal Requirements
We may disclose personal information when required by law, such as to comply with a subpoena or similar legal process, when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.